Crash course online reputation management and crisis communications

In times of digital transformation, your online reputation management becomes a crucial component of our private and work life, both proactive as well as reactive. In this crash course on online reputation management and crisis communications, we will go over what can be done to prevent a crisis, to maintain the online reputation and what steps to take during a crisis. We will work with a couple of scenarios, messaging, responsability / ownership, timelines, monitoring methods and tools, stakeholder management or parties involved, follow up and sustaining closure.